About
Highly dedicated and results-oriented Administrative Virtual Assistant with over 4 years of experience optimizing data management, streamlining communications, and enhancing customer satisfaction in both remote and on-site environments. Proven ability to manage multiple priorities, resolve operational inefficiencies, and deliver exceptional support to clients and executives. Proficient in CRM and office management tools, poised to contribute high-impact skills in a dynamic executive assistant role.
Work
Ventra Consult
|Administrative Executive
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive administrative operations, optimizing data, communication, and project delivery to enhance organizational efficiency and client satisfaction.
Highlights
Managed over 120 critical records monthly, achieving a 99% accuracy rate and significantly reducing data entry errors.
Streamlined complex data workflows, resulting in a weekly time savings of 4 hours and enhancing overall operational efficiency.
Compiled comprehensive market research data, directly contributing to an 80% increase in customer engagement and informing strategic decisions.
Optimized email communication, improving response times by 49% while efficiently managing a daily volume of over 50 emails.
Resolved 70% of customer inquiries on first contact, leading to a 90% increase in customer satisfaction scores.
Developed and organized over 50 essential documents, boosting team efficiency by 80% through improved access and categorization.
Coordinated and managed 7 concurrent administrative tasks, consistently achieving 90% on-time and error-free project delivery.
Designed and delivered 30 visually compelling presentations, which increased audience engagement by 90% and effectively communicated key information.
Proactively identified and resolved 65 operational inefficiencies, saving 5 hours weekly and reducing errors across administrative processes.
Codaert Academy
|Customer Service Representative
Remote, Lagos, Nigeria
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Summary
Provided exceptional remote customer support, resolving inquiries, streamlining processes, and developing programs to significantly boost customer satisfaction and retention.
Highlights
Handled over 50 customer inquiries daily, achieving an 80% first-call resolution rate and ensuring prompt issue resolution.
Implemented a streamlined customer support process, decreasing average handling time by 20% and improving service efficiency.
Successfully de-escalated and resolved 98% of complex customer complaints, consistently earning positive feedback and enhancing brand reputation.
Developed and launched a comprehensive customer onboarding program that increased new user satisfaction by 15%.
Proactively identified and addressed potential customer issues, preventing negative experiences and significantly increasing overall satisfaction.
Maintained 100% accuracy in updating and managing customer records, ensuring data integrity for over 500 accounts.
Collaborated cross-functionally with the sales team to resolve complex customer issues, directly contributing to increased sales and enhanced customer loyalty.
Education
Yaba College of Technology
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OND
Agriculture and Bio-environmental Engineering
Skills
Administrative Support
Office Management, Data Entry, File Management, Expense Reports, Meeting Coordination, Travel Arrangements, Calendar Management, Database Management.
Customer Service & Communication
Active Listening, Email Communication, Customer Relationship Management (CRM), Technical Support, Empathy, Stress Management, Inquiry Resolution, Customer Onboarding.
Technical Proficiency
Microsoft Office Suite, Google Workspace, CRM Tools, Project Management Tools (e.g., Trello, Asana).